Faith Nexus Neptune Cutaway Electro Thru-Cognac Acoustic Guitar

We understand the importance of QUICK delivery!  That is why all our items regardless of size are shipped next day delivery.

We have a simple price structure for postage (these are automatically calculated at checkout)

Orders under £99.99 - from £2.99

Orders over £100 - FREE

Do you offer FREE shipping?

Yes, all orders over £100 are shipped FREE of charge

What couriers do we use?

All small and medium items are shipped Royal Mail Tracked 24 

All Large items are shipped with Parcel Force 24

We have used these couriers for over 5 years and have never had any issues.

Oversized items such as drum kits may be shipped with alternative couriers

Dispatch

All orders are dispatched the same day if ordered before 2pm.  

Tracking

Tracking is provided on all orders.  Once the item is shipped, you will receive dispatch confirmation along with the tracking number.

In Stock with Supplier 1-2 Days

The item will be shipped directly from our supplier to your door in approximately 1-2 working days. Items shipped directly from our suppliers are checked, but do not receive a 12 point Music Bank check.

If you would prefer a 12 point Music Bank Check, simply checkout as normal and in the comments / notes, simply request a 12 Point Music Bank Check and the item will come directly to The Music Bank, receive a 12 point Check and then be shipped directly to you in Approx 3-5 working days.

1. Finish: The guitar's finish is inspected for any imperfections, scratches, or damage.

2. Neck: The neck is checked for any warping, bowing or humps that could affect playability.

3. Truss Rod: The truss rod is adjusted to ensure the neck has the correct relief which is crucial for correct string action and preventing buzzing.

4. Frets: Frets are examined for any signs of sharp edges or unevenness which can affect playability

5. Bridge: The bridge is checked for correct positioning, secure attachment and the condition of the saddles.

6. Intonation: Intonation is checked to ensure the strings are in tune at the 12th fret allowing for accurate tuning across the fretboard.

7. String Action: The action (string height) is checked at the 12th fret and adjusted as needed to ensure comfortable playability and prevent buzzing.

8. Nut: The nut is examined for proper string height and secure fitting as it significantly impacts playability.

9. Machine Heads: Tuning machines are checked for smooth operation, secure holding of the strings and secure attachment to the headstock

10. Strap Buttons: Strap buttons are inspected for secure attachment to prevent accidental falls.

11. Electronics: Switches, volume and tone controls are tested for correct function and any potential issues with connections.

12. Secure Packaging: The instrument is securely packed for transit using suitable packaging materials to reduce the risk of damage during transit

NOTE: In Stock with Supplier 1-2 Days

The item will be shipped directly from our supplier to your door in approximately 1-2 working days. Items shipped directly from our suppliers are checked, but do not receive a 12 point Music Bank check.

If you would prefer a 12 point Music Bank Check, simply checkout as normal and in the comments / notes, simply request a 12 Point Music Bank Check and the item will come directly to The Music Bank, receive a 12 point Check and then be shipped directly to you in Approx 3-5 working days.

Sell Your Gear is as simple as it sounds; a chance for you to quickly turn your unwanted musical instruments into cash, or put their value towards something new!

🎸= 💷 = 😁

For many years now we have been proud to offer a simple and straightforward service to anyone who wishes to sell an instrument they no longer want or need.

Best of all, it will only take you a couple of minutes to fill out the form below and get the ball rolling, so what are you waiting for?

What Information Do We Need?

The make and model of each item
a short description and comments on each item's condition
any included items such as cases, pedal boards, power supplies etc.
if you want to sell for cash, or part exchange. If you are wanting to exchange your gear, please let us know which specific item you're interested in by including a link! We can usually pay more if you are part-exchanging!
if you can provide some pictures as well this will help the process.

If you prefer you can email us directly at info@themusicbank.co.uk or WhatsApp your photos to 07824 041729 along with your name.

We offer a simple 30 day returns policy